Skip to content 
Policies & FAQs
At W Aesthetics & Wellness, we prioritize exceptional care, professionalism, and a seamless experience for every patient. To ensure clarity and consistency, we’ve outlined our policies regarding appointments, cancellations, pets, and more. These guidelines help us maintain a welcoming, safe, and comfortable environment for all. You’ll also find answers to some of our most frequently asked questions to help you prepare for your visit. Please review the details below, and feel free to reach out with any questions- we’re here to help!
Cancellation/Rescheduling/No-Show Policy
We value both our patients’ time and our providers’ schedules. To ensure we can accommodate all of our patients effectively, we kindly ask for at least 24 hours notice for any cancellations or rescheduling requests.
- Late Cancellations & Reschedules: If you cancel or reschedule within 24 hours of your appointment, a $50 fee will be charged.
- No-Shows: If you do not show up for your appointment and fail to contact us, a $50 no-show fee will be applied.
We understand that unexpected circumstances may arise, and we’re happy to work with you in those situations. We simply ask that you notify us at least 24 hours in advance whenever possible. Your cooperation helps us provide the best care for all of our patients. Thank you for respecting our time and commitment to your aesthetics and wellness journey!
Pet Policy
We love animals, but to ensure a clean, safe, and comfortable environment for all patients and staff, pets are not allowed in our clinic. This policy helps us maintain the high standards of hygiene and prevents potential disruptions during treatments.
Service animals trained to assist individuals with disabilities are always welcome. If you have any questions about this policy, please feel free to contact us prior to your appointment. We appreciate your understanding and cooperation!
Children Policy
We strive to create a relaxing and focused environment for all of our patients. For this reason, we kindly ask that you do not bring children to your appointment. Many of our treatments require precision and a calm setting, and having little ones present can be distracting for both you and our providers. We appreciate your understanding and encourage you to plan ahead for child care so you can fully enjoy your self-care experience. If you have any questions, please reach out- we’re happy to help!
Faq
How early should I arrive for my appointment?
We recommend arriving at least 5-10 minutes early to allow time for check-in and any necessary paperwork.
What should I do to prepare for my appointment?
Preparation varies by treatment, and your pre-treatment instructions will be emailed to you, but in general:
- Arrive with a clean face (no makeup) for appointments
- Avoid alcohol, blood thinners, and NSAIDS (such as ibuprofen) 24-48 hours before injectables to minimize bruising
- Stay out of the sun before laser treatments and follow any pre-treatments instructions sent to you by your provider
Do you offer financing or payment plans?
Yes! We utilize CareCredit for financing. We are happy to assist you with the application process. We also accept all major credit cards.
How do I know what treatment is right for me?
We recommend booking a consultation with one of our providers to discuss your goals and customize a treatment plan tailored to your needs.
Do you charge a fee for consultations?
We do not charge a fee for consultations; however, we require a $200 deposit for new patients at the time of booking*. This deposit is applied toward your treatment total on the day of your appointment. If you decide not to proceed with treatment, the deposit can be used for future services or skincare purchases. This policy helps us ensure appointment availability and respect our providers’ time.
* There is an exception for our Hormone Optimization Consultations, as those do require a $200 fee regardless of patient status.
Do you offer any special pricing or discounts?
While we don’t offer traditional discounts, we firmly stand behind the quality, expertise, and results of our treatments-ensuring you receive the best care and outcomes possible. However, we do offer fantastic ways to maximize your experience with us:
- Referral Program: For every new patient you refer, both you and your friend receive $50 towards future treatments. It’s our way of saying thank you for sharing your W Aesthetics & Wellness experience!
- Club W Membership: Our exclusive membership program offers incredible value, including special pricing on treatments and exclusive perks to help you maintain your aesthetic and wellness goals year-round.
